A week of MISTAKES: Day 3

In the last two posts we covered the first two of the 5 biggest mistakes business can make when handling clients.

  1. Not meeting the client’s expectations
  2. Mishandling a client crisis

Today I am going to talk a little about the third big mistake that can devastate a deal when working with clients.

3. Taking On More Than You Can Handle

When you take on too much, your business has trouble keeping up. You find your business is running you instead of you running your business and you get run into the ground. It should be your goal to grow, but you must have a plan for how you will handle this growth in order to find success. From your client’s point of view, they don’t care what goes on behind scenes; they expect high quality products/service no matter how it gets done.

Look for these signs that you may be taking on more than you can handle:

  • Clients’ needs aren’t being met.
  • Employee morale is low, clients are upset and you find yourself in a panic.
  • You have to react in emergency mode to save accounts.
  • Your current clients are suffering from trying to keep up with new business.
  •  Profits are going down. • You are trying to pick up the pieces of your business.
  • Your clients leave.
  • Resources are being reallocated.

If you find you are facing some or all of the bullet points above, there is a plan that can help you face these issues and get your business back on track.

This plan will:

  • Help increase sales in a short period of time.
  • Alter your products/services for the better.
  • Fulfill promises you made to your clients.

There are six steps to this plan:

  1.  Bring in your best team and have them all help to meet the client’s needs.
  2. Review your operational system.
  3. Anticipate future problems better.
  4. Engrave better communication.
  5. Include costs in your quotes.
  6. Always have a back-up plan.

ActionCOACH has many programs to fit your business’ needs and help you get your plan put together. If you need help or advice please do not hesitate in contacting me about a FREE 2-hour coaching session with no obligation at hand.

Stay tuned for tomorrow’s MISTAKE 4.

Have a profitable day,

Ormond Rankin

208-853-2005

ormondrankin@actioncoach.com

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